Access codes are found on the team flyer that was distributed by your team coordinator.
If you are unable to locate your access code, please contact your team coordinator or
email us for additional support.
Make sure you are entering the access code exactly as it is shown on the flyer. If you are still unable to
login, double check your shop’s close date. The access code will no longer work if your shop has closed,
and unfortunately we cannot accept late orders.
We are unable to add items that are not offered in a shop. The items in your shop were carefully chosen by
the team coordinator and sales pro based on need and availability.
Generally, Youth and Women's sizes are listed in the name of the product and within the detailed information
page of the item. If no gender is specified, consider the item is an adult men's size. If a specific size is
not offered in the size selection dropdown, it was not available to order from the manufacturer.
Yes, at the top right of your shop's homepage there is a Size Chart link that will provide sizing
information for specific brands.
We accept Visa and MasterCard. No other card type or form of payment can be used. We apologize for any inconvenience.
Payment cards will be charged immediately upon check out.
An email confirmation of your purchase will be sent to you shortly after the order has been submitted. This
will assure you that the order has been placed and provide a copy of the order for your records.
Prior to the shop close date, adjustments to your order may be made by contacting our My Team Shop customer
service experts.
Click Here to email us. If your revised order total
is lower, a refund will be issued to your credit card. If your revised order total is higher, we will need
you to provide us with your credit card information as a second payment amount will need to be processed to
cover the difference.
Global Supply Chain challenges due to the impact of COVID-19 are affecting all industries and
companies, and BSN SPORTS apologizes for any impact on your My Team Shop order. Specifically,
due to product availability and current measures in place to protect the safety of our
distribution & decoration facility team members, it may take longer than usual to fulfill your
order. Our current order fulfillment estimate is
4-5 weeks,
which is approximately
15 days longer
than the same time last year.
For all decorated goods, returns/replacements/credits are processed for damaged or defective merchandise
only. For non-decorated items, there is a $20 fee for returns or size exchanges.
Please reach out to our MTS customer support department for any issues with your products after you receive them.
Please
Email Us and a MTS customer service expert will contact you within 24 hours.
Unfortunately, we are unable to accept additional orders for your shop after the close date. However,
we might be able to offer some of the items through an individual purchase, additional fees may
apply. Please
email us or call us at 800-749-3813.